Managing Appointment Booking Under Customer Choices
Motivated by the increasing use of online appointment booking platforms, we study how to offer appointment slots to customers to maximize the total number of slots booked. We develop two models, nonsequential offering and sequential offering, to capture different types of interactions between custom...
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| Main Authors: | , , |
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| Format: | Artigo |
| Language: | English |
| Published: |
2019
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| Online Access: | https://doi.org/10.1287/mnsc.2018.3150 |
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