The Relationship between Emotional Intelligence and Job Performance of Call Centre Agents
This study attempted to investigate the relationship between emotional intelligence and job performance of call centre agents. Two call centres located at Kuala Lumpur were selected as the subject of this study involving 118 respondents. The self-report emotional scale developed by Wong & Law (2...
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| Hlavní autoři: | , |
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| Médium: | Artigo |
| Jazyk: | angličtina |
| Vydáno: |
2014
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| On-line přístup: | https://doi.org/10.1016/j.sbspro.2014.03.650 |
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